RETURN & EXCHANGE POLICY
At Ride Fast Crew, we’re all about quality gear, straight-up service, and keeping our crew happy. Here's everything you need to know about returns, exchanges, and other order-related questions:
General Policy
We do not accept returns, exchanges or cancelations on any products, for any reason unless there's a manufacturer defect. If something's wrong with your order, you must contact us within 30 days of delivery so we can make it right.
Each issue will be handled on a case-by-case basis—we’ve got your back when it counts.
Defective Items
Think your gear showed up with a defect? No worries. Here’s what to do:
- Get in touch via email or our website chat ASAP
- Include your order number, photos, and a short description of the issue
- Our crew will check it out and get back to you with a solution
All hard goods (non-clothing) must be returned in new condition, with original packaging.
Shipping Issues
Once your package leaves our shop, it’s in the hands of the shipping carrier. However, if your order shows as delivered but hasn’t shown up, or it’s taking way too long, reach out and we’ll help track it down.
We’re not responsible for incorrect addresses entered at checkout—double-check your info before placing your order!
Sizing Questions
We don’t offer exchanges for sizing, so if you're unsure, hit us up before ordering and we’ll do our best to guide you on fit.
Most of our apparel is true to size, but styles and cuts can vary.
Conduct Clause
We treat everyone with respect and expect the same. Any rude, abusive, or unprofessional behavior toward our team will void the return policy and forfeit any support on our end.
We're a small, independent brand run by real people who ride, print, pack, and ship everything ourselves. We appreciate your support, patience, and understanding as we keep things rolling.